Cancellation & Refund Policy

Appointments may be cancelled or rescheduled at least 12 hours prior to the scheduled appointment time. Requests received within this period will be accommodated subject to availability.

Cancellations made less than 12 hours before the scheduled appointment will be treated as a late cancellation. In such cases, 100% of the consultation or therapy fee will be payable and is non-refundable.

If a client fails to attend a scheduled appointment without prior notice, it will be considered a No-Show. The full consultation fee will be charged, and no refund or credit will be provided.

Refunds will only be considered in the following circumstances:

• Duplicate or excess payment made due to a technical error.
• Cancellation made more than 12 hours before the scheduled appointment where advance payment has been received and the appointment is not rescheduled.
• Any other exceptional circumstance, solely at the discretion of HOPE.

Approved refunds, where applicable, will generally be processed within 7-10 business days through the original mode of payment.

Appointments cancelled at least 12 hours in advance may be rescheduled without additional charges, subject to therapist availability. Repeated requests for rescheduling may be declined at the discretion of HOPE.

If HOPE needs to cancel or reschedule an appointment due to unforeseen circumstances, clients will be offered either an alternative appointment or a full refund of any advance payment made.

The same cancellation and refund policy applies to both in-person and online consultations. Clients are responsible for ensuring they have a stable internet connection and suitable device. Technical issues on the client's end that prevent attendance will not qualify for a refund.

HOPE understands that genuine emergencies may arise. Requests for exceptions may be considered on a case-by-case basis at the sole discretion of the clinic. Any exception granted on one occasion shall not constitute a waiver of this policy for future appointments.

HOPE - A Centre for Mental Well-Being and Child Development
Website: hopehealingendlessly.in
Email: hope.healingendlessly@gmail.com
Phone: +918999960733 & +918999960733